Upsells & Extras
The Upsells & Extras feature lets you offer additional products to active subscribers. Products can be added as one-time extras for the next delivery or as permanent recurring items on the subscription.
Display Locations
Section titled “Display Locations”Control where each upsell is shown to customers and your team:
| Location | Description |
|---|---|
| Subscription Wizard | Shown during the Build-a-Box wizard when a customer is adding items to their basket |
| Portal | Shown in the Customer Portal where subscribers manage their subscriptions |
| Dashboard | Available to your team when managing a subscription in the Gro dashboard |
You can enable any combination of locations per upsell configuration.
How Can Customers Purchase the Upsells
Section titled “How Can Customers Purchase the Upsells”Each upsell configuration has a purchase type that controls how products are added:
| Purchase Type | Description | What Happens |
|---|---|---|
| One-time & Recurring | Products can be added as either one-time or recurring | Customer chooses between a one-time add-on for the next order or a permanent recurring item |
| Recurring only | Products can only be added as recurring subscription items | Product is added as a line item on every future order |
| One-time only | Products can only be added as one-time items on the next order | Included in the next order, then removed automatically |
Setting Up Upsells
Section titled “Setting Up Upsells”1. Create an Upsell Configuration
Section titled “1. Create an Upsell Configuration”Navigate to Subscriptions → Upsells in the Gro dashboard:
- Select which Shopify products to offer as upsells
- Choose the display locations where the upsell should appear
- Select the purchase type (one-time & recurring, recurring only, or one-time only)
- Configure pricing: use the product’s regular price or set a subscription-specific price
How Customers See Upsells
Section titled “How Customers See Upsells”In the Customer Portal, subscribers see an “Add Extras” option on their subscription. This opens a dialog showing:
- Available upsell products with images and prices
- Quantity controls
- A toggle to choose one-time vs recurring (when the purchase type allows both)
- Subscription pricing shown when selecting recurring
During the Subscription Wizard (Build-a-Box flow), upsell products are presented as customers build their box, allowing them to add extras before checkout.
Adding Upsells from the Dashboard
Section titled “Adding Upsells from the Dashboard”From the Gro dashboard on a subscription’s detail page:
- Click “Edit Items” to enter edit mode
- If upsells are configured for this subscription, an “Add Extras” button will appear
- Click “Add Extras” and select the products to add
- Press “Done” to confirm your selection
- Review the changes, then press “Save Changes” to apply them to the subscription
How It Works
Section titled “How It Works”- One-time items are stored as pending items and applied to the next billing cycle. After that order is processed, the item is removed automatically.
- Recurring items are added directly to the Shopify subscription contract as a new line item, so they appear on every future order.