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Gro Docs

Rewards

The Rewards feature lets you add free gift products to subscriber orders as a loyalty perk. Rewards appear as banners on your storefront and are automatically included in orders.

How It Works

Section titled “How It Works”

Rewards are delivered through two mechanisms depending on the order:

First Order (Checkout)

Section titled “First Order (Checkout)”

When a customer places their initial subscription order:

  1. The order is created through Shopify checkout
  2. Gro adds the reward gift product to the order after checkout (via Shopify Order Edit)
  3. The gift is added at a 100% discount — free to the customer

Recurring Orders

Section titled “Recurring Orders”

For subsequent subscription deliveries:

  1. The gift is included as a pending item at $0 price
  2. When the billing cycle runs, the gift is added to the subscription contract
  3. The gift appears on the recurring order alongside the subscribed products

Setting Up Rewards

Section titled “Setting Up Rewards”

Navigate to Subscriptions → Rewards in the Gro dashboard:

  1. Select gift products — choose which Shopify products to offer as free gifts
  2. Configure display settings — customise the reward banner shown on your storefront
  3. Set eligibility rules — define which subscription products qualify for the reward

What Customers See

Section titled “What Customers See”
  • Product page / Build-a-Box wizard: a reward banner showing the gift product image and name
  • Cart: line item properties showing the included reward
  • Customer Portal: “Next delivery includes: Free Gift — [Product Name]”