Skipping

Gro supports two kinds of skipping, so customers can adjust a single order without changing their subscription going forward.

Type	What it does	Future orders
Skip an item	Leaves one product off the next order only	Unaffected, the item returns automatically
Skip an order	Moves the whole next order forward by a week or two	Unaffected, the schedule resumes after

Skipping a single item

Skipping an item takes one product off the next order only. The item stays on the subscription the whole time, tagged “Skipped for next order”, and comes back automatically once that order has shipped. Nothing else on the subscription changes.

This is useful when a customer is well stocked on one thing but still wants everything else, without pausing or editing their whole subscription.

How it works:

• The item is shown on the subscription with a clear “Skipped for next order” tag, so it is never lost from view.
• When the next order is charged, that item is left off and the customer is not billed for it.
• After the order ships, the item is added straight back for the following order.

Good to know:

• At least one item must remain. A customer cannot skip every product on an order. They will be told why if they try.
• Box items cannot be skipped individually. Items that are part of a build-a-box are managed through the box, not skipped one by one.
• While an item is skipped from the current order, it cannot be edited or removed until that order has shipped.

Emails and communications

When building emails or any customer communication that shows the amount being charged, use next_charge_total. That field reflects the actual next order, with any skipped items removed and one-off items added.

total reflects the normal recurring subscription total and does not account for skips or one-offs, so using it in a payment reminder can show the wrong amount.

Turn it on under Settings > Subscriptions > Portal with the Allow skip item toggle. It is off by default.

Skipping an entire order

Skipping an order moves the customer’s next billing and delivery forward, by one or two weeks, then resumes the normal schedule. The order is not charged and nothing ships for that cycle.

This is the right choice when a customer wants a break this time around but is happy to continue as normal afterwards.

Turn it on under Settings > Subscriptions > Portal with the Allow skip toggle.

Where skipping happens

• Customer portal — customers can skip items and orders themselves, when you have enabled the matching toggle.
• Dashboard — your team can skip an item or an order on a customer’s behalf at any time, regardless of the portal toggles.

Related

• Rescheduling for moving an order to a specific date rather than skipping it.