Skip Prevention

When a customer skips a delivery from the portal, Gro asks them to pick a skip reason. Capturing the reason helps you understand why customers skip and spot patterns you can act on (too much product, going away, budget, etc.).

Offers on skip aren’t available yet. Unlike Cancellation Retention and Pause Prevention — which present offer playbooks based on the reason — skip currently captures the reason only. The customer picks a reason and the skip proceeds.

How It Works

Customer clicks "Skip"
  → Selects a skip reason (if any are configured)
    → Skip is applied and the reason is recorded

Setting It Up

Go to Subscriptions → Skip Prevention and add the reasons customers can choose from when skipping a delivery (e.g. “I have too much”, “Going on holiday”, “Need a smaller break”). Toggle reasons active/inactive and reorder them to control how they appear in the portal.

If no skip reasons are configured, the portal skips straight through without asking.

What the Customer Sees

1. They choose to skip their next delivery
2. If you’ve configured skip reasons, they pick one
3. The skip is applied and their reason is recorded

Tracking

The chosen skip reason is recorded against the skip, available in your reporting so you can see the top reasons customers skip.