Customer Portal
The Gro customer portal gives your subscribers self-service access to manage their subscriptions without contacting support. It’s embedded directly in your Shopify storefront, so customers stay within your brand experience.
Key Features
Section titled “Key Features”- View subscriptions — customers see all their active, paused, and cancelled subscriptions
- Manage deliveries — view upcoming orders, skip deliveries, or reschedule
- Update box contents — change Build-a-Box selections for the next delivery
- Add extras — browse and add upsell products as one-time or recurring items
- Update payment — redirect to Shopify’s payment method update flow
- Cancel or pause — with optional retention offers
- Reactivate — restart cancelled subscriptions with optional winback offers
- Referrals — view and share referral codes
How It Works
Section titled “How It Works”The portal runs as a Shopify App Proxy, meaning it’s accessible at your-store.com/apps/gro/portal/. It inherits your store’s theme layout, so the portal feels like a native part of your storefront.
Authentication
Section titled “Authentication”Customers are authenticated automatically when they’re logged into your Shopify store. The portal also supports:
- Magic links — passwordless login links sent via email for customers who aren’t logged in
- Direct links — secure links you can include in emails to take customers straight to their subscription
Enabling the Portal
Section titled “Enabling the Portal”The portal is enabled by default when you install Gro. Configuration options are available in Subscriptions → Settings → Customer Portal in the Gro dashboard, including:
- Retention offer cooldown period
- Which actions customers can perform (skip, reschedule, cancel, etc.)
- Magic link expiry settings