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Gro Agent for subscriptions

Gro Agent handles the day to day work of running subscriptions. Ask it about a customer, make a change for them or get a read on how the business is doing.

Subscription questions need subscriptions turned on for your store. If they aren’t yet, Gro Agent links you to the setup.

Find subscribers

Section titled “Find subscribers”
  • “Find the subscription for jane@example.com”
  • “When is AAA6F5DB’s next delivery?”
  • “Show me subscriptions with fish only”
  • “Which subscriptions are more than 40% beef?”

Give it an email, a name or a subscription number. It can also search by what’s in the box, which is handy before you change a product or run low on stock.

On a subscription’s page, “this subscription” means the one you’re looking at.

Change a subscription

Section titled “Change a subscription”
  • “Pause jane@example.com’s subscription for a month”
  • “Skip the next delivery for AAA6F5DB”
  • “Move her next delivery to Thursday”
  • “Change it to every 4 weeks”
  • “Swap beef for lamb on AAA6F5DB”
  • “Move AAA6F5DB from the meat box to the veg box”
  • “Apply the code SAVE10 to this subscription”
  • “Cancel it” or “Reactivate it”
  • “Send me a portal login link for this customer”

Gro Agent checks what’s possible first, such as which delivery dates are free or which products can be swapped in, then shows you the change with a Confirm button. Nothing changes until you press it.

Discount codes must already exist in your Shopify admin. Gro Agent applies them, it doesn’t create them.

Store credit

Section titled “Store credit”
  • “Give jane@example.com $10 credit for the late delivery”
  • “How much credit does jane@example.com have?”
  • “Why did her credit change?”
  • “Set her credit limit to $50”

See store credit for how credit comes off orders.

Orders on hold

Section titled “Orders on hold”
  • “Which orders are stuck on inventory?”
  • “Retry the held order for AAA6F5DB”

Gro Agent lists orders on hold because an item is out of stock or isn’t stocked at any location, plus orders at risk of running low. Held orders are never retried on their own, so once you’ve fixed the stock, Gro Agent can retry them for you. See held orders.

Customer profiles

Section titled “Customer profiles”

Ask about your numbers

Section titled “Ask about your numbers”
  • “How many active subscribers do we have?”
  • “How many new and cancelled subscriptions this month?”
  • “Why are customers cancelling?”
  • “Are my save offers working?”
  • “How many customers are still subscribed 3 months in?”
  • “What’s my forecast subscription revenue for next month?”

Gro Agent reports active, new and churned subscribers, lifetime value, cancel and skip reasons, how your cancellation offers and win backs perform, retention by cohort and upcoming revenue.