Store credit for your subscribers

Give a subscriber store credit and it comes off their next renewal by itself. No codes to send, nothing for them to remember.

Give credit in a click

Open a customer or a subscription and click Adjust on the Store credit card. Pick a reason and you’re done.

• Make up for a late or damaged box
• Refund part of an order as credit instead of to the card
• Thank a loyal subscriber, or reward a campaign

Gro Agent can do it too. Try “Give Jane $10 credit for the late delivery”.

It comes off the next renewal

• Credit is taken off the next order before the card is charged, on whichever subscription renews first
• It covers products, never delivery or tax
• Set a limit per order in Settings > Subscriptions
• Anything left over carries on to the next order
• A failed payment, a skip or a cancellation never costs the customer their credit

The next order on the subscription page and in the portal shows the credit coming off before it’s charged.

Referrals now pay in credit

Referrers earn store credit instead of a one order discount. Rewards stack, carry over, work on any of their subscriptions, and wait for them if they come back later.

Customers see it in the portal

A new Store credit tab shows their balance, what comes off their next order, and everything that’s been added or spent. Move or hide the blocks in portal design.

Every change on record

The Store credit page lists every change with who made it and why, plus your unspent credit and what was added and removed in the last 30 days.

Each customer’s balance is on their Klaviyo profile as gro_credit_balance, with events when credit is earned, changed or spent. Use it to remind customers they have credit waiting.

Read the guide