Swap products post purchase

A Swap Product playbook on the flow canvas with its settings open, matching subscriptions on a specific variant and swapping them to the most expensive variant of another product on the first order, running automatically.

Playbooks can now run automatically after a customer has subscribed, either as soon as they sign up or once they’ve received a set number of orders.

That means you can change what’s in a subscription without the customer lifting a finger, and without anyone on your team editing subscriptions by hand.

Ways to use it

Never miss a delivery when something sells out. If a product goes out of stock, automatically swap affected subscribers onto an in stock alternative so their next box still ships on time.
Start small, then upgrade. Offer a low commitment starter box, then automatically move customers onto the full size subscription product from their second order.
Sample, then commit. Begin with a trial or sample size and graduate customers to the full product once they’re hooked.
Rotate the line up. Move customers between seasonal flavours, formulas, or curated selections on a set cadence.
Tiered onboarding. Walk new subscribers through product tiers as they stick around, rewarding loyalty with the good stuff.

How it works

Pick the trigger, on sign up or after a set number of orders, choose the swap, and Gro handles the rest. Customers get a seamless experience and the right product every time, no manual edits and no missed shipments.