Swap products in subscriptions automatically

Automations can now swap the product in a subscription for you. When someone subscribes, Gro checks the details you hold about them and moves them onto the product that fits, along with that product’s delivery frequency.

No one on your team edits a subscription by hand, and the customer gets the right box from their next order.

Ways to use it

• Coffee. A customer who brews espresso gets swapped to the fine grind. Anyone who prefers decaf moves to the decaf blend.
• Meal plans. A vegetarian household moves onto the veggie plan. A family of four moves up from the two person box.
• Pet food. A large dog gets the large box, a puppy gets the puppy formula, each on the right delivery schedule.
• Starter to full size. Swap anyone who signs up for a sample onto the full product straight away.

How it works

1. Create an Automation playbook and choose Subscription created as the trigger.
2. Add a condition on the details you collect, like size, diet or brew method.
3. Add a Swap product block. Choose what to swap from and what to swap to, either a whole product or one exact variant.
4. Leave Reset the frequency on and the subscription moves to the new product’s default delivery schedule.

You can stack conditions to cover every case in one playbook: large dogs get one box, medium dogs another, and anyone else gets flagged for your team.

Check what’s in the subscription

A new Has product condition asks whether a subscription has a product, one exact variant, or anything from a collection, right now. Yes and No can lead anywhere. It works in every playbook:

• Cancel and pause flows. Show a coffee subscriber a different offer from a tea subscriber.
• Upgrades after an order. Only move people on the starter box, and leave everyone else alone.
• Whole ranges at once. Pick a collection like Decaf or Starter boxes and every product in it counts.
• Automations. Only swap subscriptions that still have the old product.

Good to know

• Box contents carry over to the new product where they fit.
• Swaps run a few minutes after the subscription is created, once Shopify has finished setting it up.
• Every swap shows on the subscription’s activity log, so you can always see what changed and why.