Held orders and low stock warnings

Sometimes Shopify won’t charge a renewal because the stock isn’t there, not because the card is bad. Until now that looked like a failed payment: your customer got card emails for a card that was fine. Now Gro holds the order and tells you exactly what to fix.

What happens now

• Your customer isn’t chased. No failed payment or update your card emails, and no dunning.
• You get one email listing every held order, and they sit in the new Order issues tab in Analytics, with a banner on Performance so you never miss one.
• Each one says what to fix, like restocking an item or checking a location in Shopify, and it names the delivery method when that’s the cause.
• Press Retry once it’s sorted. If the delivery date has passed, Gro asks for a new one first.

A heads up before it happens

With overselling off, two days before billing Gro checks stock for every order due and adds up what they all need. If a product will run short, the order shows as Low stock so you can restock in time. It clears on its own once stock is back.

You can also build a flow on the new low stock event, to let customers know an item may be late.

Your choice on overselling

Prefer renewals always go through and you fulfil when stock arrives? Keep Allow overselling on in your subscription settings, which is the default. Turn it off to hold orders instead.

Read the guide