Delivery holidays

Christmas, Boxing Day, a long weekend, a week off for the team. Add the days you don’t deliver once, and Gro takes care of every subscription that would have landed on them.

Close the days you don’t deliver

• All zones or just one. Close a day everywhere, or only in the zone where it’s a local holiday.
• One day or a whole week. Pick a single date or a range.
• Mornings only. Courier not running mornings on Boxing Day? Close just the morning slots and keep the afternoon and evening ones open.
• Nobody can pick a closed day. Not at checkout, not in the customer portal, and not when your team reschedules or uses Ship Now.

Orders move by themselves

When a repeat order falls on a holiday, Gro moves it for you:

• Same time, a day or two earlier. A Friday evening delivery on Christmas Day moves to Thursday evening.
• Otherwise the closest open slot. If that time isn’t running, the order takes the nearest slot either side.
• Packing follows. The packing date and the charge date move with the delivery, so your team packs on the right day.
• Back to normal after. It’s a one off move. The next order is back on the customer’s usual day.
• Already booked orders too. Add a holiday late and the subscriptions already booked into it move straight away.

See who’s affected

• A count on every holiday. See how many active subscriptions each holiday touches, and click through to the full list.
• Tell your customers. A new Subscription Delivery Moved For Holiday event goes to Klaviyo and Gro flows, so you can let customers know their delivery has changed.
• Or mention it in emails you already send. Every subscription event now says when a delivery moved for a holiday and what the date was, so a payment reminder can include a line about it.