Retain customers
Stop the churn before it starts.
Cancel save flows that earn the save. Win-back that runs while you sleep. Dunning that doesn't nag. Loyalty that turns trial into life.
Cancel save
Earn the save in the moment.
Custom cancel reasons trigger dynamic offers in real time. Pause, swap, discount, or skip. The customer never leaves the flow.
- Reason-driven offers: discount, pause, swap, skip
- Cap how often each offer can fire per customer
- A/B test offers and copy
- Report on saves, declines, and recovered MRR
Why are you cancelling?
Offer triggered
20% off your next 3 boxes
Win-back flows
Bring lapsed customers back, automatically.
Multi-channel sequences run on a schedule the moment someone leaves. Email and SMS. Soft re-engagement, then offers, then last call.
- Pre-built 7 / 30 / 90 day sequences
- Personalise per cancellation reason
- Stop sending the moment they reactivate
- Route into Klaviyo if you'd rather run flows there
Dunning
Recover failed payments without nagging.
Smart retry timing, customer-friendly messaging, and an in-portal payment update flow. Recover the revenue, keep the relationship.
- Network-aware retry schedule (not blanket every 3 days)
- One-click card update via magic-link, no login
- Auto-pause if recovery fails, instead of cancel
- Report on recovered revenue and avg days to fix
Your card ending 4242 was declined for next week's box.
Or update a new card. We'll retry automatically.
Loyalty
Make staying worth it.
Points, tiers, and redemptions wired into the portal and checkout. No bolt-on app. No second login. The longer they subscribe, the better it gets.
- Points awarded automatically on every delivery
- Tier perks: discounts, free items, early access
- Refer-a-friend with shared rewards
- All visible in the customer portal